Dispute Resolution

How we handle complaints.

We take every complaint seriously. Here is exactly how to raise one — and what we commit to in response.

How to file a complaint

Write to info@aldeiarealty.com with the subject line "Complaint". Include the date and circumstances, the person you dealt with, and the outcome you would like.

Our commitment

We acknowledge every complaint within 24 hours. We provide a substantive response within 14 days. If a complaint requires investigation, we keep you informed of progress in writing every 7 days.

If we cannot resolve it together

Portuguese law gives you several alternative paths:

  • Livro de Reclamações (Electronic Complaints Book): livroreclamacoes.pt
  • CNIACC — National Center for Consumer Conflict Information and Arbitration: cniacc.pt
  • CIMPAS — Information, Mediation and Arbitration Centre for Insurance (property-insurance-related disputes): cimpas.pt
  • CACCL — Lisbon Consumer Conflict Arbitration Centre: centroarbitragemlisboa.pt
  • CIAB — Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal): ciab.pt
  • CACRC — Coimbra District Consumer Conflict Arbitration Centre: centrodearbitragemdecoimbra.com
  • CIMAAL — Algarve Consumer Conflict Information, Mediation and Arbitration Centre: consumoalgarve.pt
  • CICAP — Porto Consumer Information and Arbitration Centre: cicap.pt
  • CACCRAM — Madeira Consumer Conflict Arbitration Centre: madeira.gov.pt/cacc

Regulatory body

Aldeia Realty - Real Estate, Lda. (NIPC 519410440) operates under AMI 27493, issued by IMPIC, I.P. (Instituto dos Mercados Públicos, do Imobiliário e da Construção) under Law 15/2013 governing real estate mediation activity.